Sky Channels

[Colinmp]

I'm able to watch Sky Channels (Sky Crime for example) but can't watch after recording or on catch up, keep being asked to subscribe. Is there a fix for this please or maybe a reason why ?

[japitts]

1: Which TV package are you on - the HD versions of several Sky Entertainment channels are only available in Maxit, whereas the SD versions are in lower tiers such as Mixit or "Personal Picks". If you're not sure, check your bill/contract

2: Are you trying to access the SD version of these programmes, or HD versions? Refer to question 1 above

3: Do you have any specific examples of programmes you have issues with - it may be these aren't "CatchUp" (generally broadcast in the previous month or so) but "boxsets" (complete past series) - again, Maxit only.

[Colinmp]

Thanks for the quick reply japitts.

We have Sky Crime as part of our package & can watch it anytime with no issues but when recording from the same channel we can't play, we just get a screen asking us to update.

Not sure what package we have but it includes everything but the kids shows.. sports / movies / telephone & broadband. 

[japitts]

I'll expand on the questions in my previous post..

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@Colinmp wrote:

Not sure what package we have but it includes everything but the kids shows.. sports / movies / telephone & broadband. 

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Can you check your contract and/or bill and find out - broadband & phone is immaterial, your TV tier is the important bit. It matters, because many Sky Entertainment channels are SD-only in lower-tiers and only HD-inclusive in Maxit. So without knowing which TV tier you're on, then we're stabbing in the dark for the solution here.

Also, check you are trying to view a recording and not a VOD bookmark - these are intentionally designed to look and feel like recordings, while just being a shortcut to OnDemand. If you're on a lower-TV tier and trying to view an HD-VoD asset that is top-tier only, that could explain these symptoms.

Pop up some pictures of the errors, symbols or even your contract/bill (personal details removed) if it helps.

[Kain_W]

Hi there Colinmp,

Thanks for your post and welcome to the community!

Just to clarify on this, is it only the channel that is recording where the issue arises? Secondly is it only when the selected programme is due to record?

Let us know,

[Colinmp]

Hi everyone,

Sorry to have wasted your time, a simple re-boot sorted the issue. I did ask my wife to restart the box but apparently she re-started the hub & not the TV box.

Thank you again for all your efforts

[Nathan_B]

Thanks for the update @Colinmp, no need to apologies, we are always happy to help 🙂

I'm glad to see this has been resolved, let us know if you need anything further.

Regards

Nathan