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Sky + BT Sports Pause

I've not received the 2nd month's refund/credit on yet and it is now over a month since it was put on last month. I have also filled out the form again just in case (which was over a week ago now).

What's more worrying is I've had 2 calls to VM about this. One person said I need to fill in the form every month and one person said the BT Sports refund is one time only.

Now I have seen various forum posts of people getting the same refund for the 2nd month and not having had to fill in the form again. This is a complete shambles! What's going on here? 

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