Thanks for that. You gave me enough clues to investigate further and discover that Sky Arts SD has moved from 123 to 165. And yes, all packages should have access to it even my humble Player package. However I would need to be a mind reader to just know that without a deal of running around the system. Must be a better method of alerting customers to these sort of changes (are you listening VM?)
I also received an email regarding the changes. You should have you received an email about the changes unless you've turned off marketing, or not updated https://my.virginmedia.com/home/index with new contact .details.
The email may also have gone into your spam/junk folder.
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All the Sky channel number changes were outlined on a full screen graphic accessed from the tiles that show along the top of the Guide screens on Tivo and V6 boxes.
The tiles show various things, not the same thing at all times, so it wouldn't appear every time the user is in the Guide. Though it did appear pretty regularly for me.
Sky swapping around the order of the SD and HD versions didn't help. When Sky Arts went Free-To-Air Sky made it more prominent on various TV platforms, but with the "new" channels this prominence has been lost again. It even got significantly demoted on Sky's own Satellite platform with the latest change to their line-up.