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Severe pixelation

Like other users I am having severe pixelation issues which has been going on a few weeks now. I have reported it before and was told it had been resolved, it hadn't. I have tried everything and it is without rhyme or reason. The Dv player works fine. I appreciate VM are busy but after hanging on the phone for 30 minutes, explaining everything and being asked to hold again to be put through to someone else the line went dead!. I am at risk and do not want anyone in my house at the moment, however I explained that the outside box looked a bit dodgy and thought at least someone could look at that. Anyway that can be arranged for me...? Getting desperate, paying for a service that doesn't deliver at the moment which is a shame because I have been loyal for several years!!

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