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Security Certificate

sam348s
Joining in

Hi 

does anyone know how to fix error saying 

this server could not prove that it is content.dev.virgin media.com 

it’s security certificate is not trusted by your computers operating system 

this maybe caused by misconfiguration or an attacker 

we get this when we tried load apps like iPlayer or given select parental controls on the TiVo Box 

5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

Can you take a picture of this error and post it to this thread?

When did it start?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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WhatsApp Image 2022-11-24 at 12.32.39 PM.jpeg

Sorry didnt think to do that. Photo up loaded. Thank you 

Appears, if we click any apps (but netflix) 

We are unable to click any of the options, only come out of the screen to 'Home' 

japitts
Very Insightful Person
Very Insightful Person

Assuming you've tried a restart, that's a new one on me!

Are all streaming apps & all VoD programmes affected? How about if you choose "watch from CatchUp" on a programme in the backwards EPG?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hey @sam348s, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to see this issue occur on your TV box 😞
May I ask if you're able to try and reboot the TV box and also reboot the broadband?

Please try that and keep us updated on how it goes.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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