Hi Cmccabe1983,
Thanks for posting on our community forums. Really sorry to hear that you've been advised that you can install your additional box without the co-axel cable needed.
This is not the case at all, you will always need to have an additional port installed, this is why we only book additional outlets as a manned installation not a QS order.
We can only apologise that this has happened as we are not doing any non essential installs at present due to the current pandemic. This will change eventually but currently we don't have any date for this as yet. For more information about this check here .
Until this time we are unable to book you a manned install for your additional box at this present time. As soon as we have anymore information we will inform our customers and get you booked in as soon as we possibly can.
Kind regards Jodi.