Second V6 box not in account

[bugsyt]

I cannot play shows from my second V6 box because message is saying it isn’t in my Virgin media account (V106)

[japitts]

Is this a V6 that you've previously used? In which case when did you last use it? And does a multiroom subscription appear on your monthly bill?

Or is this a newly installed V6?

Does the second box work of its own accord? Or is this specifically an issue with multiroom streaming between them?

[bugsyt]

Hi, This is a box that is used constantly, it works of its own accord and until a recent problem in my area regarding program information it was fine.The program info problem was fixed 5 days ago but the box still says not in account V106 error.

The box in my lounge used to connect with this box in the bedroom with no problem and I have always been able to watch programs recorded on it.

Thanks for the reply.

[SpacePhoenix]

If you go to the Network page, will it manually connect up and downloaded EPG data?

[bugsyt]

Both V6 boxes have all EPG data

[japitts]

So to confirm... box 1 (working), box 2 (problematic)...

Box 1 can view its own recordings but not those on box 2?

Box 2 can view both it and box 1's recordings?

[bugsyt]

Hi

Box 2 can view its own recordings but not box 1, both boxes can’t see one another.

[bugsyt]

Hi, rebooted both boxes and reconnected both to network. Both now working fine. Thanks for your help.