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LouieK
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Second Box missing channels

Hi there - I have just installed a second box and all went fine. I subscribed to Sky Sports Collection when I ordered second box. Sky Sports showing on the new box upstairs but not on our main box downstairs that was already installed. Rebooted existing box but still no Sky Sports on this one. Any suggestions??

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newapollo
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Re: Second Box missing channels

Hi LouieK,

Try rebooting the V6 please. If the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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SpacePhoenix
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Re: Second Box missing channels

Can't remember the menu options needed off-hand but you can get the box to connect and download program data, it might pick up on the change when you do so

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LouieK
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Re: Second Box missing channels

Thanks - I did a reboot - it is all activated (we used this box already) but the new channels recently subscribed to not added to this one

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newapollo
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Re: Second Box missing channels

Hi LouieK,

not what we wanted to hear.

Using your V6 remote go to help & Settings> Help>Customer News>TV Care, click on the square box and then Missing Channels and Refresh my channel list

It may take up to 10 minutes and you may need to reboot the box

Fingers crossed this sorts it ( and eyes and toes)

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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LouieK
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Re: Second Box missing channels

Thanks - tried this and it downloaded network and service settings etc. Did a reboot but still no joy unfortunately 🙄
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LouieK
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Re: Second Box missing channels

It worked - awesome - thanks 😊
newapollo
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Re: Second Box missing channels

Yayyy!!

Enjoy your viewing LouieK

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali