Hi
First post but been on here many times over the years.
This time just cannot sort the problem.
Had a new Samsung TV (QE55qn94) with smart remote working ok with my V6 box. Smart remote controlled all functions. V6 box was just out when I received it.
While on holiday V6 box died and was replaced by a Virgin Engineer. All now working but when I went to connect the smart remote via Samsung Setup Wizard it now does not work. Used Arris and dcx960 but no go.
Read other threads and tried various solutions, ie HDMI cable, HDMI-Cec port, Setting Virgin remote to IR etc. Even tried using settings for Pace box as seems to work for the 360 box.
Any difference between old and new V6 boxes? Setting I'm missing?
Cheers in advance