Virgin Media Community

[venkoj]

I have a Samsung TV with a smart remote as pictured below, together with a V6 box.

The remote pretty much controls all basic functions on the V6 box but it still cannot pause Live TV - pressing the play/pause button makes no difference, although if the TV is paused with the Virgin remote, the Smart remote can make it play again. Does anyone know of a way to enable the pause button and make it pause live TV?

Thanks!

Thanks

[jb66]

This would happen if you've set up your smart remote to control a virgin v+ BOX rather than a virgin V6.

You will have to try and see if there is a code for a virgin tivo on your smart remote

[Ernie_C]

I’d be fairly sure that @deans6571 knows the answer.

[deans6571]

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@venkoj wrote:

I have a Samsung TV with a smart remote as pictured below, together with a V6 box.

The remote pretty much controls all basic functions on the V6 box but it still cannot pause Live TV - pressing the play/pause button makes no difference, although if the TV is paused with the Virgin remote, the Smart remote can make it play again. Does anyone know of a way to enable the pause button and make it pause live TV?

Thanks!

Thanks

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I have the very same remote and also a Samsung TV and can tell you that the remote can indeed pause Live TV. 

First, press the ‘Play/Pause’ button on the remote, which is the small round button on the right, above the ‘CH’ silver button. You will then get an on screen overlay, on the right hand side of your TV screen, which shows the round section of the remote. You can then either press the same ‘Play/Pause’ button to pause/play Live TV, or you can press the center round button which will perform the same function.

@Thanks @ernie for the Tag (can’t tag properly yet!)  

[deans6571]

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@jb66 wrote:

This would happen if you've set up your smart remote to control a virgin v+ BOX rather than a virgin V6.

You will have to try and see if there is a code for a virgin tivo on your smart remote

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...you don’t need a code for the remote to do this. 

The Samsung Smart Remote, will control the V6 box, if the remote is set up correctly when the TV is switched on for the very first time. It will ask you to plug in the various devices into the TV, one by one, and by following the instructions on the TV, it will gain control of these said devices. 

My Samsung Smart Remote can fully control my V6 (right down to going to the Home Menu and accessing Recordings), can control my PS4 Pro and also my Xbox One and Apple TV (when connected). 

[venkoj]

Thanks all. The pause button as dean described did not previously work. I actually had to do a full reset of the remote/Virgin box connection and now it's dandy. 

[LegitFakeID]

Hey @deans6571 so the pausing and everything works, but the back button on the samsung remote doesn’t function as a back button, intead it functions as the “back 30 sec” button. Anyway to fix this?

[AshBash87]

I had the same issue. For almost 1 year my remote done all functions including pause then 1 day the pause wouldn’t work from my smart tv remote. It was giving me the message about smart view. 

Eventually I changed the hdmi port on my tv that my virgin box was attached to and it set the box up again in the new hdmi slot and the issue has gone and now the pause button works as before.