Virgin Media Community

[splant31]

The last 5 days our Sky sports & BT Sports HD channels haven't been working the screen is all fuzzy and nothing can be seem or heard. 

We pay alot for this service and not receiving it in full.

I tried to call 150 and was sent a text message to do a manual test and nothing was done about it.....

[Danny08]

Hello,

Please could share a little more information what Virgin Media TV box or model you're using please.

[japitts · Accepted solution]

Which TV box do you have? Check here if you're not sure.

Which sports channel(s) are you finding this on? HD or SD?

What's your video output set to?

[splant31]

V6 Tivo box 

[splant31]

V6 Tivo box

[splant31]

It is HD it is unwatchable the picture is awful. 

We deserve a refund as not able to watch them.

Just want this sorted.....

[japitts]

As per my previous post...

Which specific channel(s) are you finding this on?

What's your video output set to? Home > Help & Settings > Settings > Video output