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padster808
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S102

Hi,

 

I'm trying to set up my new V6 box but it has stopped at error code S102. I have tried contacting VM but it is easier to find Hens Teeth. Can any of the VM community help?

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ozsat
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Re: S102

Have you text the activation line - or called it (0800 953 9500)?

Instruction #1 is how to activatte which you actually do before setting it up.

But it seems that most users are not receiving the 'Installation Guide'

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padster808
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Re: S102

I texted them a few times, I also tried calling but to no avail

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ozsat
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Re: S102

You have to text the "Activation Line" replying to the text they sent - not 150.

You tried calling the number I posted?

 

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padster808
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Re: S102

I've texted the activation line and called the number you posted but I'm getting no joy. I have tried to tweet VM but they won't reply. The lack of service is appalling.

The virtual assistant asks what my problem is, so I answer but then it doesn't reply. 

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ozsat
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Re: S102

There is no online support for the 360 yet.

This guide is quite similar to the UK version - Installing the Virgin TV 360 Box (RoI) 

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padster808
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Re: S102

Thanks for all your help, I got a signal from the activation line.

 

No thanks to VM

 

Cheers

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