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JohnMclaughlin
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S102 error

New V6 box won’t acquire channels, S102 error requires call in to Virgin. Trying every few hours but waiting in total for six hours, no one ever answers. £87 per month for no Tv for weeks now. Don’t know what to do ?

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japitts
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Re: S102 error

Sorry to hear this, but as per https://www.virginmedia.com/help/virgin-tv-error-codes/s102 you will need to call V/M to resolve this.

You've not said if this was a replacement V6, or a swap from a TiVo, but just check you're aware the V6 does need 2 connections..

Coax carries your TV signals, and either WiFi or (ideally) Ethernet connects to your homehub for internet.

If either connection is missing, you'll hit problems sooner or later.

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JohnMclaughlin
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Re: S102 error


@japitts wrote:

Sorry to hear this, but as per https://www.virginmedia.com/help/virgin-tv-error-codes/s102 you will need to call V/M to resolve this.

You've not said if this was a replacement V6, or a swap from a TiVo, but just check you're aware the V6 does need 2 connections..

Coax carries your TV signals, and either WiFi or (ideally) Ethernet connects to your homehub for internet.

If either connection is missing, you'll hit problems sooner or later.


Thanks, I’ve been waiting hours to speak to someone regarding the fault. Each time after two hours I give up. Even cancelling Tv service is nigh on impossible...

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