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S102 error

Is there anyone on here that works for virgin that can do whatever is needed to fix the s102 error? Tv gets stuck on 33% channels, its a new v6 box after the old one stopped working because trying to talk to a human seems impossible 😭

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Re: S102 error

Hi Jo26,

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the TV box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.

The old method (which still works) was to reboot the V6, and if the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: S102 error

Tried all of this, it tells me the box is up and running (which its not) and the service check shows me a photo of a tivo box and asks what colour light is on it, I have a v6 box. Having nothing but problems with virgin 

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Re: S102 error

I wouldn't worry too much about the pictures on the website, those are probably standard.

How is your V6 connected to your homehub to provide onward connection to the internet?

The activation line should give you an option to speak to a faults agent if the activation process isn't completing.

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