Website says to call - how ever been on hold over 4 hours on and off - no one replies on the message us board - can someone sort this out?
Is this a new box? If it is, it's doing that because the box hasn't been activated yet. You need to call 0800 953 9500 and follow the options to get Virgin to send the activation signal to the box.
Thanks for using the forums to get this issue looked into, I am glad to hear it has now resolved itself.
If you ever have any other issues like this I would always try this link which will help with most problems with your TV, Broadband and Phone 🙂