Trying to set up my new additional box but keep getting S102 error code.
Can you help?
Sorry to see you are having issues. Please can you check that all the cables are snug and tight, especially the white ones. Also make sure it's connected to the internet.
You should use the V6 remote and go to
If doing that fails to resolve the issue then from the help page:-
The S102 error means the V6 box is unable to acquire channel information.
We will be able to run some further checks our end to get your TV service back up and running again.
Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone.