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S102 and no telephone support

New home install, s102 error after 24 hours after install confirmation SMS. Can't call VM as all call centers shut.... So wth do I do now?

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Re: S102 and no telephone support

Hi johnloomis201,

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the TV box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.

The old method was to reboot the V6, and if the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

The lines open at 8am and are least busy then.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: S102 and no telephone support

Update:

 

Turns out I was shipped a 'faulty' box. Engineer came out, really super nice and helpful gentleman. Retried all my efforts, swapped the box and worked great. 

 

Rather annoying as Call center could have easily swapped the box but sent out an engineer to fix it instead. I've said many times, VM are great when things are working, when things go wrong they haven't got a clue call center wise.

 

Thanks for all the help from everyone here. 

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