Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Just joined
118 Views
Message 1 of 2
Flag for a moderator

S102 Error

Hello,

Can someone from Vrigin please look at this issue for me? I have called 105 and reset the box repeatedly for about four hours now. 

I have a new box showing error code S102 and the channel update stops at 33%, I have activated the box via the phone but it's not changed at all. This and other threads lead me to believe this is a problem on Virgin's end. 

Tags (2)
0 Kudos
Reply
Highlighted
  • 5.5K
  • 700
  • 1.08K
Very Insightful Person
Very Insightful Person
79 Views
Message 2 of 2
Flag for a moderator

Re: S102 Error

First, check that your box does have a working internet connection - I believe the authentication process uses this.

Be aware that VM staff are currently taking upto a week to respond, so unless you want to be without TV for that time I'd suggest persisting with 150 🙂

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply