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S102 ERROR

Hi there,

The new V6 tivo box has just arrived. I have commenced setting it up. All cables are secure, the automatic startup checklist (connections, getting/loading info, verifying etc) seems to have no issues and the latest software seems to be downloading/installing OK during this phase however when it then attempts to load the channel list it gets stuck at 33% and then gives the S102 Error message - Unable to Acquire Channel Information. As far as i am aware i have activated the new bundle package (via phone). I have read in the virgin media community support forum that others had stalled at 33% during the channel list installation phase of their V6 tivo too, so presumably it requires additional help from virgin media staff/technical team in order to resolve this issue? Is there any way this can be done online since getting through to virgin media call centre is problematic at present.

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Re: S102 ERROR

It's doing that because the box hasn't been activated yet. You need to call 0800 953 9500 and follow the options to get Virgin to send the activation signal to the box.

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