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S101 error code on WiFi connection

Morriente
Joining in

My V6 box is ok when cable connected to the Hub but when I move it and set it up on a WiFi connection it does not load the channels and sticks at 16%. Am I missing something? It gives an S101 code too. 

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japitts
Very Insightful Person
Very Insightful Person

All VM TV boxes need 2 connections.

1: The co-ax cable that carries live TV channels

2: The internet connection for OnDemand, streaming & various updates - either wired or wireless via your homehub.

The symptoms you describe are common if the co-ax cable isn't connected.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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1 REPLY 1

japitts
Very Insightful Person
Very Insightful Person

All VM TV boxes need 2 connections.

1: The co-ax cable that carries live TV channels

2: The internet connection for OnDemand, streaming & various updates - either wired or wireless via your homehub.

The symptoms you describe are common if the co-ax cable isn't connected.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks