S101 Error

[killjoy]

I have the S101 error stuck at 16%.

The usual remedies all start with making sure the coaxial cable is properly connected, I do not have a coaial input just the internet input which shows a good connection.

[SpacePhoenix]

Do you mean that there's no coax cable connected to it? If you do, the box won't work as it requires BOTH a coax connection and a Virgin Broadband connection (via the router by either WiFi or Ethernet)

[killjoy]

I take it all back, there was a coaxial cable hidden down the back in the rats' nest.

[japitts]

....and is that coax finger-tight connected to the V6 without any obvious damage?

If no - connect it and that should at least alter the symptoms.

If yes - you have a service fault and should report it via the usual methods. Check on 0800 5610061 for known local issues first.

[Alex_RM]

Hi killjoy,

Thanks for posting, sorry you were having some connection errors, how have things been since you last posted?

Let us know if you still need help with this.

Alex_Rm