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a_t_jackson
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Ripoff charge to replace TV box with Tivo V6

To anyone that is monitoring this forum at VM.....

I'd just renewed my contract with your top of range Oomph package.  I have two TV boxes, one is TIVO V6 the other is older TIVO model. I was redirected to someone to arrange replacing the older TIVO with a V6, which I'd happily do as a self-install, to be told there would be a £135 charge.  Seriously!  They wouldn't budge on that fee and told me its the standard charge even for new customers.  I don't believe that for one second. Even you website quotes a £35 setup fee for new customers getting a V6. Stopping feeding lies to loyal, long term customers. 

And please explain why customers on highest packages don't get the latest kit? 

Kippies
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Re: Ripoff charge to replace TV box with Tivo V6

AFAIK 35 quid activation fee is a replacement, not a new install and new installs arent being done on 2nd boxes ATM

So its completly wrong information- I stress as far as I know

But Ill get it checked for you.

 

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David_Bn
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Re: Ripoff charge to replace TV box with Tivo V6

Good Afternoon, 

 

Thanks for your post a_t_jackson

 

We would seek to still charge to £35.00 activation fee but we wouldn't charge you the initial £99.00 for the set top box as part of the package upgrade.

 

Have you been issued a bill with the charges on or is this yet to have been produced?

 

Kindest regards,

 

David

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a_t_jackson
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Re: Ripoff charge to replace TV box with Tivo V6

Thanks - I didn't proceed with ordering the replacement, not when quoted £135. I challenged the call centre guy several times on the price and he wouldn't budge.  I'm not going through the pain of calling VM again.

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Alex_RM
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Re: Ripoff charge to replace TV box with Tivo V6

Hi a_t_jackson, 

 

Sorry for any confusion regarding these charges. 

 

The £35 is for the standard activation cost of any new box, the £99.95 would then be for the activation of a second V6 on the account. 

 

The amount you've been quoted would be correct.

 

Alex_Rm

 

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