I have asked Virgin Media repeatedly over the last 12 months for a bag and label to return a Tivo 6. Multiple times on the return page of the website and twice on calls to customer support. No bag has ever arrived.
First off, for clarity... do you mean a TiVo? Or a V6? I think you mean V6, but there's no such thing as a "TiVo 6". You can check here if you want to make sure.
If you've already used the returns now page without success, then the advice depends which box you have.
If it's a TiVo - VM don't generally want these back so you can safely recycle it. If it's a V6, I strongly recommend keeping hold of it until forum staff pick this post up and advise further. These boxes are actively sought back and do attract unreturned equipment charges - currently upto £100
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