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Return packaging

Hi,

Disconnected a few weeks ago and was awaiting packaging to return equipment. 

Received an email today telling me it hadn't been returned yet and I face a £135 charge. Yet I haven't received the packaging. 

Tracked the parcel via the email received today and it said it had been delivered through my post box 28/05/19 which is factually incorrect.

How can I ensure that I receive the packaging so that I can return the equipment and so that I won't incur charges?

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Re: Return packaging

HI JPenno92, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear of this experience at hand here. I want to reassure you that I will do my best to sort this for you :). 

 

I am going to send you a private message. 

 

Cheers. 

 

Ryan_N - Forum Team
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