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Return of Tivo box

Joining in

It is usual to get a text only from virgin when they come and collect an old Tivo box? I've had no email, just a text out of the blue. Just wondering if it's a scam, but then how would they know I'm a virgin customer with stuff to return.... just poor communication. 


Very Insightful Person
Very Insightful Person

Can you post up a screenshot of the text message you've received, verbatim but obscuring any personal info?

TiVo's aren't required back now. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
Forum Team

Hi Andylester,

Thank you for your post and welcome to the community. 

If you can provide the contents of the message we can advise further. 


Thanks for you help but I now think it was genuine. I said I'd delay the collection until I'd confirmed it was genuine so I got a reply with my account details, when i switched packages and the serial number of the box she was collecting. I then had confirmation emails confirming receipt of the returned kit.

All good. Thanks