on 08-11-2022 23:05
on 09-11-2022 17:26
Can you post up a screenshot of the text message you've received, verbatim but obscuring any personal info?
TiVo's aren't required back now.
https://www.virginmedia.com/help/return-or-recycle-equipment
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on 11-11-2022 17:47
Hi Andylester,
Thank you for your post and welcome to the community.
If you can provide the contents of the message we can advise further.
^Martin
on 11-11-2022 23:25
Thanks for you help but I now think it was genuine. I said I'd delay the collection until I'd confirmed it was genuine so I got a reply with my account details, when i switched packages and the serial number of the box she was collecting. I then had confirmation emails confirming receipt of the returned kit.
All good. Thanks