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chrisp62
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Return my tivo box

Hi my virgin tv stopped a week ago after the 30 day notice to cancel virgin tv

they said i would get a return package, I've still not recieved anything 

how do i return the tivo box to virgin ?

do i have to get a box/padded envolope to return it ?

what do i return the box, remote, white cable, hdmi, power lead, etc ? thank you

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newapollo
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Message 2 of 6
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Re: Return my tivo box

Hi @chrisp62 

You've posted in the V6 forum but talked about returning the TiVo box.

The two boxes are slightly different, and there is different advice regarding the box.

If you're not sure which you have, you can check on this page 

The older TIVO box does not need returning, however the V6 box does need returning.

Returns packaging is generally sent out around 10 days after the final bill has been produced.

If needed and the returns packaging doesn't show up after about 3 weeks then you can request packaging online.

virgin-media-return-or-recycle-equipment/request-returns-pack 

You should return the  box, remote and power lead/pack

Dave

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chrisp62
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Re: Return my tivo box

thank you it is the box that needs returning ill wait a while longer for the returns package to show up, 

Matthew_ML
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Message 4 of 6
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Re: Return my tivo box

Hey chrisp62, thank you for reaching out and today and I am sorry you haven't got your returns packaging yet. 

You can also try reordering some returns packaging via this link 

Please do let me know you get on. Thanks 

 

Matt - Forum Team


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chrisp62
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Re: Return my tivo box

Thanks Matt still not recieved anything so tried your link.
just tried 150 to ask CS . Bot said sorry we've had to close that dept. goodbye
dont know what thats about.
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Steven_L
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Re: Return my tivo box

Thanks for coming back to us @chrisp62.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

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