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milkgiraffe
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Return TV V6 and Hub 3

Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return.

Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online form

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LittleMick73
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Re: Return TV V6 and Hub 3

Hi they would have to phone themselves as they are or were customers they can answer other security questions to establish who they are, call 150 free from a virgin phone or 0345 454 1111 from any other phone. Regards Micky
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newapollo
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Re: Return TV V6 and Hub 3

Hi @milkgiraffe 

You could also get them to register on the forums, and then post on this thread.

A member of the Forum Team may then pick this up for them and after passing DPA arrange for packaging to be sent out.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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milkgiraffe
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Re: Return TV V6 and Hub 3

Thanks, but they're unwilling to do that. They left 18 months ago and plan to just bin the items unless virgin can send out a proper recycling collection kit easily
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newapollo
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Re: Return TV V6 and Hub 3

Hi again @milkgiraffe 

They can request returns kit and packaging on the link below, however they will need their VM account number and area code.

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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David_Bn
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Re: Return TV V6 and Hub 3

Good Afternoon @milkgiraffe, has your friend been able to create a Forum profile and create a post?

Alternatively, if you know the address of your friend, I can have this passed on and we can arrange for a collector to visit the property to pick up the equipment 

Kindest regards,

David_Bn

milkgiraffe
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Re: Return TV V6 and Hub 3

Thanks David, I’ll send you their address

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