Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return.
Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online form
You could also get them to register on the forums, and then post on this thread.
A member of the Forum Team may then pick this up for them and after passing DPA arrange for packaging to be sent out.
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Hi again @milkgiraffe
They can request returns kit and packaging on the link below, however they will need their VM account number and area code.
Good Afternoon @milkgiraffe, has your friend been able to create a Forum profile and create a post?
Alternatively, if you know the address of your friend, I can have this passed on and we can arrange for a collector to visit the property to pick up the equipment
Thanks David, I’ll send you their address