My services were restricted due to a late bill a few months ago, however they have not been reinstated. I called last month but no luck and now the call centres are closed due to corona virus. I've reset the box and cleared the settings multiple times. Is there anything else I can do? I can't get onto apps, on demand, or pause/record TV.
Hi Nathan90106, thanks for the message and welcome to the forums. I am sorry to hear thta you are having issues with the interactive services, can you confirm if there is any error message showing and if you are still having issues with this. Chris
Sorry to hear that you're still having ongoing issues with our interactive services, we appreciate the frustration this is causing.
Remotely looking from our end with the details you have provided from your community profile we can see there is an issue which we will need to get this resolved from our end.
This generally takes around 4 hours or more. I will get this staged to the relevant team for you now. Please try your services again in the next 4-6 hours and if the problem persist please come back to us.
Thanks for posting on our community forum. Sorry to hear that you are still having issue getting your services re-connected, after all this time.
Can we ask if you have paid the bill in full and have no outstanding balance as this will hinder any re-connection of your services?
Looking remotely from our end with the details your have provided form your community profile, we have located your account and can see you were called from our 2nd line faults team not to long ago. Did they manage to resolve your issue?
Please let us know regarding the above so we can assist you further.