Replacement v6 remote

[MichaelP]

Hi I ordered a new emote on the website, it said it should be 3-5 days delivery however, we have received no email confirming this and it not in the orders part of my virginmedia can we check if it has been ordered please, or do i need to place another order?

[Ashleigh_C]

Hi there @MichaelIP

Thank you so much for your post and I am so sorry to hear that you have not had your remote! 

I have checked and I can see that a delivery appears to have been confirmed for earlier this week. 

Can I just check have you still not received the remote? If not I would be happy to order one out for you? 

Thank you. 

[MichaelP]

Hi Asheligh we havent received the remote yet, could you order us another?

[David_Bn]

Hi @MichaelP, can you please advise us if the remote control has arrived to you since your most recent post?

Kindest regards,

David_Bn

[MichaelP]

Hello it has arrived yesterday, thank you.

[David_Bn]

Excellent news, thanks for the update @MichaelP

Do feel free to come back to us if you have any further issues that need our attention

Kindest regards,

David_Bn