I have had my v6 box replaced as the old one was damaged. I am now trying to pair my virgin remote to my tv to control the volume etc.
I have followed instructions, which state go to help and settings then select help then select programming, but I can’t access the Help menu on screen.
When I try, it displays the ‘One Moment...’ message and then usually goes back to the previous screen. Therefore I can’t program my remote. How do I fix this? Tried resetting etc already.
