Hi @Conniesbundle
Sorry to see you are having problems trying to order a replacement remote.
You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
If the links aren't working either clear your cache and cookies or try a different browser (I generally have problems using Chrome but other browsers seem to work OK)
You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and order the replacement remote for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a replacement remote.
For now you could download the TV Control app and use that until you receive a replacement remote
https://www.virginmedia.com/shop/tvgo-tvcontrol
DaveI don't work for Virgin Media.
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