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Aurron
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Replacement remote

How do i go about obtaining a replacement remote?

 

Ours has totally packed in, new batteries don't work, won't calibrate/pair and just seems totally dead?

Thanks

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newapollo
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Re: Replacement remote

Hi Aurron,

You need the TV Faults option when dialling 150 from a Virgin landline, or 0345 454 1111but best to call at 8am to avoid call queues

You could also try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

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nickij1
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Re: Replacement remote

I have exactly the same problem! Been in the queue for over 45mins!

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