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Shellectric
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Replacement remote

Hi all. My remote has been on the blink for a few months but the link on the website to request a new one doesn't work. Any advice on how to get a new one?

Cheers

 

Matt

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japitts
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Re: Replacement remote

Have you tried loading the page in a different browser - Chrome, Firefox, Edge for example?

If that doesn't work, then you can either call in to request one, or wait here for staff to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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LittleMick73
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Re: Replacement remote

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky
Akua_A
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Re: Replacement remote

Hi @Shellectric,

Welcome to our community forums and thank you for your first post.

Sorry to hear you were having issues with your remote. I have been able to access your details on our systems and I can see you recently contacted our team to get this resolved. Was this issue fully resolved with our team? Do you need any further help?

Thanks,

Akua_A
Forum Team



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