Virgin Media Community

[Shellectric]

Hi all. My remote has been on the blink for a few months but the link on the website to request a new one doesn't work. Any advice on how to get a new one?

Cheers

Matt

[japitts]

Have you tried loading the page in a different browser - Chrome, Firefox, Edge for example?

If that doesn't work, then you can either call in to request one, or wait here for staff to respond.

[LittleMick73]

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky

[Akua_A]

Hi @Shellectric,

Welcome to our community forums and thank you for your first post.

Sorry to hear you were having issues with your remote. I have been able to access your details on our systems and I can see you recently contacted our team to get this resolved. Was this issue fully resolved with our team? Do you need any further help?

Thanks,