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Leanne24
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Replacement remote control required

Hi,

So after completing all the trouble shooters to try and get my remote working again properly (even though I knew it wouldn’t help) I saw online that I needed to phone up to get a replacement. So yesterday I called up followed all the options and was eventually put in to a queue to speak to someone - after being on hold for 22minutes the phone line just cleared, I attempted this twice and the same happened both times. I know phone lines are busy but I really need a new remote as most of the buttons have stopped working on mine and although Iv downloaded the app so I can change channels on my phone with 3 children in the house this isn’t a solution. 

can someone please help me with a more effective way to get a replacement? 

many thanks

leanne 

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SCA1972
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Re: Replacement remote control required

If you are struggling to contact them on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Alternatively you can wait for one of the forum team to get to this thread and they should be able to order a new remote for you.  They may also take a day or two to get here.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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