Virgin Media Community

[Nicoleyyy]

Hi. Is it possible to have a new power cable sent out to me? I seen someone else on this forum request this.

I have already tried phoning but was told I need to arrange for an engineer visit, however I feel this would just be a waste of time as our power cable is just damaged and needs a straight swap with a new one.

Thanks,

Nicole

[LittleMick73]

Hi you were talking to someone who didn't know what they were talking about,try phoning again and hope you get someone who knows what they are doing, this should be sent in the post to you. Regards Micky

[Nicoleyyy]

That's what I thought, but we were just going round in circles on the phonecall! I'll need to try phoning again, thanks.

[Gareth_L]

Hi Nicoleyyy

Do you still need this power cable 

If so please reply back to the private message I have sent 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L