Replacement power adapter

[DonnaShah]

Hi

I'm hoping you can help. My power cable has snapped and so there is no power to my v6 box. I am getting nowhere with online support/WhatsApp chats etc and saw messages from others on here.

Fingers crossed you can help me.

Thanks

[japitts]

I'd be interested to know how a power cable can snap without some force being exerted on it.

But that aside, you can either call into faults to report this (150 from VM, or 0345 4541111 from any other phone) or wait on here for staff to respond in a couple of days.

[Ilyas_Y · Accepted solution]

Hey there @DonnaShah 👋 Thanks for reaching out to us and a warm welcome to the Virgin Media forums!

I'm sorry to hear about the issues with the power adapter 😞
I will assist you on this and get this replaced for you.
I will send a private message to escalate this, watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @DonnaShah on the forums.

I'm glad to hear you have been able to get the adapter via our messenger team on WhatsApp.
Let us know how the services are once it arrives 🙂

Kind regards,
Ilyas.