I an a Virgin customer with a TV, Broadband and Phone VIP contect.
I contacted Virgin Media via text chat because my Virgin TV V6 1TB box was faulty. The Adviser I eventually chatted with agreed to send me a replacement Virgin TV box which I have recently received. I have successfully set up my replacement box but note that it is only a Samsung Tivo 500gb box. Why have I been given a sub standard tv box replacement with only half the storage capacity of my last box.
I can supply the full details of each box if required
How do I speak to a Virgin Customer Service Adviser to obtain a like for like replacement? There is no diect method of doing this.
There have been some issues with localised stocks of V6 boxes in some areas, I wouldn't bet against this being the reason - in which case being issued a TiVo is considered better than nothing as a temporary measure.
The method of following this up is usually to call into Virgin C/S by the usual number - 150 from a VM phone, or 0345 4541111 from any other phone.
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Thanks again Jaypitts. As advised rang 150 and stayed online without hitting any option buttons - after about 10 minutes passed straight throuygh to an Adviser. Unfortunately she was unable to help resolve my issue so forwarded my call onto the Technical Team. After a long 55 minutes the call was answered by the Team and I had my problem resolved within 5 minutes. They're sending me a new V6 1TB Box by post which I will set up.