There's 2 ways to report faults with your VM service...
Call in. 150 (from a VM phone) or 0345 4541111 (from any other phone) and choose the "I have a fault" options
Wait here for VM staff to respond - this may take a couple of days.
There's no online method outside this forum.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks