Hi. Just had my replacement box delivered. The packaging had a slot for a remote control but there is no remote control in the box. Is this right. Can I set up with the old remote control?
the old remote should work with the new box.
You may need to insert new batteries.
You might also need to reset and pair the remote again with the new box https://www.virginmedia.com/help/virgin-tv-using-tv-remote
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