Virgin Media Community

[JenniferHesketh]

Hi moved our virgin setup into another room and somehow in the swap I have managed to lose the power supply and cable for the V6 box. Is there anyway to get a new one from here or would it be easier to phone customer service in their opening hours ??

[japitts · Accepted solution]

You can request one from here - the thing with calling in, means you'll likely get a quicker response.

Forum staff tend to respond in a couple of days on current form. A phonecall is just as long as it takes an agent to answer.

[Hayley_S]

Hello @JenniferHesketh, 

Welcome, thanks for posting.

I am sorry for the delay in response.

Can you please tell me if you still require help from us for this? If so I can help.

Many thanks,

[JenniferHesketh]

Hi, thanks for the reply. I spoke to a virgin customer support person via whatsapp yesterday and they said they were sending one out for me as a replacement. I would appreciate if you can double check this and if not send me one out asap please. 

[Vikki_M]

Hi @JenniferHesketh

I would be happy to check this for you.

I will send you a private message now so I can confirm your details securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.