on 04-05-2022 20:20
Hi moved our virgin setup into another room and somehow in the swap I have managed to lose the power supply and cable for the V6 box. Is there anyway to get a new one from here or would it be easier to phone customer service in their opening hours ??
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on 04-05-2022 22:23
You can request one from here - the thing with calling in, means you'll likely get a quicker response.
Forum staff tend to respond in a couple of days on current form. A phonecall is just as long as it takes an agent to answer.
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on 04-05-2022 22:23
You can request one from here - the thing with calling in, means you'll likely get a quicker response.
Forum staff tend to respond in a couple of days on current form. A phonecall is just as long as it takes an agent to answer.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-05-2022 15:29
Hello @JenniferHesketh,
Welcome, thanks for posting.
I am sorry for the delay in response.
Can you please tell me if you still require help from us for this? If so I can help.
Many thanks,
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on 09-05-2022 15:57
Hi, thanks for the reply. I spoke to a virgin customer support person via whatsapp yesterday and they said they were sending one out for me as a replacement. I would appreciate if you can double check this and if not send me one out asap please.
on 11-05-2022 16:10
I would be happy to check this for you.
I will send you a private message now so I can confirm your details securely.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
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