on 11-11-2022 18:39
on 14-11-2022 12:36
HeyRosdonal, thank you for reaching out and a warm welcome to the community I am sorry to see you volume button not working.
Is it letting you change channels okay and everything else is working fine?
Is the volume button working on your TV remote control?
Please can you go to the link for some tips and advice. Thanks
Matt - Forum Team
New around here?
on 14-11-2022 12:55
Hello, thanks for replying. Yes, the vol control on my tv remote is working and all other functions on my cable remote are working.
on 16-11-2022 14:54
Thanks for confirming Rosdonal 🙂
Can you confirm which remote you have please? Which box do you use?
Alex_Rm
on 16-11-2022 15:14
Hello it’s the V6 box
on 18-11-2022 15:46
Thanks for coming back to us Rosdonal. The new remote that you have received could be faulty. Did all the functions work on your old remote control?
Kind Regards,
Steven_L
on 18-11-2022 16:14
Hello, yes my old remote worked (until it failed, hence the replacement).
on 20-11-2022 16:35
Hi Rosdonal, thanks for the message and welcome back to the forums.
I am sorry to hear that the remote is not working and I will send you a private message so that this can be looked into.
Kind regards, Chris.