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Tuning in

Brand new remote; 99% battery; mute/volume control not working. I’ve gone through setup process and also tried to reset it; however, still not working. Any advice out there? 


Forum Team
Forum Team

HeyRosdonal, thank you for reaching out and a warm welcome to the community I am sorry to see you volume button not working.

Is it letting you change channels okay and everything else is working fine?

Is the volume button working on your TV remote control? 

Please can you go to the link for some tips and advice.  Thanks 


Matt - Forum Team

New around here?

Hello, thanks for replying. Yes, the vol control on my tv remote is working and all other functions on my cable remote are working.

Thanks for confirming Rosdonal 🙂

Can you confirm which remote you have please? Which box do you use?


Hello it’s the V6 box

Thanks for coming back to us Rosdonal. The new remote that you have received could be faulty. Did all the functions work on your old remote control?

Kind Regards,


Hello, yes my old remote worked (until it failed, hence the replacement).

Hi Rosdonal, thanks for the message and welcome back to the forums. 

I am sorry to hear that the remote is not working and I will send you a private message so that this can be looked into. 

Kind regards, Chris.