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Hensons
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Remote

The remote control for my V6 box randomly stops working and then only some buttons work, it seems the top section of buttons are dead anyone else had these issues 

thanks

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Roger_Gooner
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Alessandro Volta
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Re: Remote

Can you replace the batteries with new ones and see if the problem gets resolved.

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newapollo
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Very Insightful Person
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Helpful Answer

Re: Remote

If inserting new batteries doesn't work  you can order a replacement using this direct link  Order new remote 

For now you could download the TV Control app using the same link and use that until you receive a replacement remote

Dave

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Paul_DN
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Re: Remote

Hi Hensons,

Thank you for reaching out to us in our community and welcome, we are sorry to see you were having issues with your V6 remote not being responsive, I have managed to find your account with the details we have for you and it looks like you may have ordered this via your online account, if this isn't the case and you still need help please let us know so we can assist you further?

Regards

 

Paul.

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