Hi, I have had my virgin for around 4 months and now the remote us lagging I have changed the batteries and re connected to the box .
Has anyone had the same thing happen ? Is it a common problem ? And is the only fix getting a new remote ?
It's possible that the remote needs pairing again. This page explains how to do it. /virgin-tv-pairing-tv-remote
If that doesn't work you can order a replacement remote by using this direct link Order new remote
That page also has a link to download the TV Control app which you can use until you receive a replacement.
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