Some of the buttons on the remote have stopped working eg volume up,channel up and the ok button. I've searched through the website and can't find anywhere to order a new one,and phoning virgin is a all day job been on hold.
You need the TV Faults option when dialling 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues
You could try the text messaging service. Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
Or you can wait for a member of the Forum Staff to pick this up, but it will also take a few days, so probably better to phone again
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali