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mikeshepherd52
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Remote works TV, not virgin

Any reason??

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japitts
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Re: Remote works TV, not virgin

Have you followed the instructions on https://www.virginmedia.com/help/virgin-tv-pairing-tv-remote ?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zach_R
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Re: Remote works TV, not virgin

Hi @mikeshepherd52,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear you're having some issues with your remote and the TV. Have you followed the instructions in the link that @japitts provided earlier?

If you believe that the problem is that the remote is faulty, please follow these instructions and let us know how you get on.

Thanks,
 



Zach - Forum Team


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mikeshepherd52
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Re: Remote works TV, not virgin

Tried online resets doesn't work, engineer out tomorrow.

 

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Akua_A
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Re: Remote works TV, not virgin

Thank you for getting back to us @mikeshepherd52.

 

How was the appointment this morning? Is the issue resolved? Do you require any further help?

 

Thanks, 

Akua_A
Forum Team



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NinjaMeerkat
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Re: Remote works TV, not virgin

I doubt the issue is fixable, @mikeshepherd52 wants his new Samsung TV remote to operate his V6 the issue is not that the V6 remote doesn't operate the TV.

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