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Lesleybatealice
Joining in
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Remote not working

Hi, i have two virgin boxes one is the newest one downstairs and the other is the one before not sure if its v6 or what (im not great at these things) which is upstairs  i bought a new remote online and had it working on the older box however i hooked the other remote up to control my tv downstairs and now the upstairs remote will not work. I have tried all the pairing instructions on virgin website, help and settings and holding channel button down then info button and even checked u tube and nothing is working. The remote is not broke as it still controls my tv can anyone help pls 

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LittleMick73
Trouble shooter
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Re: Remote not working

Hi I would phone and go down the Tv faults route they will ask which box it is for as the remote for the V6 is different from the TiVo, then they will send you a new one in the post.Regards Micky
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PrinterElf
Alessandro Volta
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Re: Remote not working

Firstly, you could have just requested a new remote by ringing in.

Secondly, 

Just to confirm, do you have one of these:

or these: