Virgin Media Community

[HagbardCeline]

Hi all
My remote control does not work. I have tried all of the suggestions a few times bit with no luck.
I notice that the red light on the remote stays on , so I assume that a button is stuck. I have tried to clean it with  a toothbrush but it has not helped. Has anyone got any more suggestions that are not mentioned , if not how do I go about getting it replaced ?

[Kain_W]

Hi HagbardCeline,

Thanks for your post and welcome back to the community.

Can I ask what remote you currently have? Also have you ran through the checks you can do via this link?

Let us know,

[HagbardCeline]

Hi Kain It’s a V6 

I have tried other suggestions but had not seen that once. At the moment it seems ok but the problem comes and goes . I will let you know if it is still ok later 

Doug 

[HagbardCeline]

Hi Kain 

it’s gone again. The red light stays on and so the light on the box goes off 

I have the app on my iPhone and that works perfect 

[HagbardCeline]

It’s now unusable I’m afraid 

[HagbardCeline]

Also the volume  on the virgin media TiVo  channels starts really soft when I turn it on , pause a show or forward it 
Has the box broken ?

[Kain_W]

Thanks for the response there HagbardCeline,

Can I ask does the issue with the channels occur when the box is online for some time as well?

Secondly it seems that you may need a new remote, with the link above if you sign into your MyVM you can order a remote from there, if any issues appear then pop back up and we'll order it.

Thanks,

[HagbardCeline]

Hi 

the issue with the sounds happens at different times . I have been using AD recently so I am wondering if that may be a cause . I have turned it off and will get back to you to let you know if it still happens.

i shall order a new remote 

thanks again Kain 

[Natalie_L · Accepted solution]

Hi HagbardCeline,

Thank you for your post. 

We just wanted to check in and see how things have been and if you have been able to order the new remote?

If you require any assistance, please do let us know. 

Thank you 

[HagbardCeline]

Hi Nat Yes I’m waiting for the new remote to arrive and  using the TV without audio description on to see if that makes a difference. I will keep you informed