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Remote not syncing with hitachi tv

Recently bought a new hitachi tv and couldn’t sync remote, gives error code pr4/5000 

tried entering codes manually but didn’t work

called customer service spoke to 3 Indian call persons, I could not under stand and told me needed serial number of box, rang again later with details and was told it is a technical being fobbed off, error being fix in 2 weeks still not working.

paying the best part of £100 a month for bad customer service and help.

can someone help me with my first world problem so I can control my tv with 1 remote... as don’t want to waste anymore time speaking to someone who can’t help.

thanks in advance 

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Re: Remote not syncing with hitachi tv

Hello painter23

Thanks for your post

I'm sorry though to hear that you are having issues pairing the remote control with your New TV 

Have you reset the remote control as it may still be paired to the Old Tv. 

It might be worth trying this first 

Press and hold down Clear and TV on the remote at the same time until the light on the top of the remote flashes green twice.
Press Thumbs Down three times, then press OK.
The LED will flash green twice and exit programming mode.
Then try again here

I have also checked your account and can see a new remote has been ordered when you last called 

Can you keep posted on how you get on please 

Gareth_L

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Re: Remote not syncing with hitachi tv

Hi have tried all that you have suggested and it still is the same 😫 what is suggested next?

i have not been sent a new remote control and it was not said that one would be sent out... how long would it take to come?

thanks in advance 

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Re: Remote not syncing with hitachi tv

Hi Painter, 

It can take up to 5 working days for a remote to be sent out. 

Just out of curiosity when you follow the steps to program the remote with the 4 digit code, have you tried the universal code 0999?

Gareth_L

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Re: Remote not syncing with hitachi tv

Hi Gareth I have tried all of the things you have mentioned above and have see things people have put online and tried them, even tried entering all of the codes for the tv manually.

thanks

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Re: Remote not syncing with hitachi tv

The remote now works sporadically and stops working after resetting it to clear old code, green light stops on about 5-10 seconds then can control box again 🙈

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Re: Remote not syncing with hitachi tv

Does this work with the new remote now ? As I am having the same issue, I assume you got the Hitachi 50inch TV from Argos ?

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Re: Remote not syncing with hitachi tv

Hi Schzam,

 

Can you try the suggestions posted by Gareth_L to see if they work?

 

Can you give us more information on what your experiencing such as error codes and things you've tried?

 

Thanks,

 

Lisa_CC

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Re: Remote not syncing with hitachi tv

Hi I haven’t got the new one yet supposedly being sent out, but will comment when I do 

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Re: Remote not syncing with hitachi tv

What I mean is still not working on tv but some times won’t work the v6box

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