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Remote not responding

My remote has stopped responding. The green light remains on.

i have tried taking the batteries out. When I press a button, the green light remains on and nothing happens. 

Do I need a new remote? 

Thanks. 

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Re: Remote not responding

Hi phone and go down the Tv faults route they can send you a new one in the post. Regards Micky
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Re: Remote not responding

Hello Riks, thank you for your post and sorry you're having some issues with your remote.

 

Have you been in contact with our faults team since your post?


Let us know and we can help further if needed.

 

Thank you, Emily.

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